About Us

Customer Testimonials

Here is a selection of comments Austin Kaye has received from it's customers:

Ian   30/5/09
Watch arrived safely this morning. It is a beautiful classic sports 
wristwatch, in great condition. I love it. Even my wife likes it !
Thankyou for a quick and easy purchase.
Kind Regards
Russell

Dear Ian  17/4/09
Thank you very much for the cheque for £150.00 received this morning. (wasn't expecting it to arrive that quickly!)
Thank you for an excellent service.
Kind regards
Sarah

Dear Ian,  16/2/09

Thank you so much for you prompt and excellent service. The watch arrived on Saturday morning. I love it. Thank you too for honouring the price - I see, as you said that the prices have absolutely rocketed (what else would you expect from a Fortis Cosmonaut?!). I would recommend your store to any one considering a "proper" automatic wristwatch. I wish you every success in these difficult times. Once again thank you.
Best Regards, Carl

15/4/08
Ian,
Thanks for getting back to me. I received my Omega watch this morning and I am very pleased with it. Your service is a credit to you considering I only bought it on line Sunday evening and recieved it 36 hours later! I will be buying from you again

Thankyou,
Andy

Dear Martin,  15/1/08

I have to e mail you and say thank you for the professional sales and service in getting the Panerai GMT to me. I had been browsing your window for many years and thinking one day I will buy a watch from there!! That day came when I saw the GMT in the window and thought, that’s the one. I was delighted to receive it at 8.45am the day after you posted it and have to say it is wonderful condition, and has been happily sitting on my wrist for 3 days now.

I have no problem in commending you as a great source for pre owned watches. Your knowledge and enthusiasm for the stock does you credit. I’ve already emailed my watch collecting friends and told them about you.

To anyone out there thinking of buying a good pre owned watch – get a move on and get down there.
Mal T

"Just to thank you for sending me a very fine ladies Tag Heuer watch – the 6th watch I have bought from you over the years. You certainly continue to maintain the highest standards of excellence in beautiful watches and attractive prices!
I must also compliment you on your very fast and efficient on-line ordering system: I ordered the watch directly from your web site on Sunday evening and it arrived in perfect condition first thing on Tuesday morning.
Best regards, Mike P"

"Dear Martin Arnold, 
I would like to thank you for your very prompt attention. I was amazed to receive the watch back from you when I sent it on the 11th and got it back on the morning of the 13th. It was also kind of you to refund my postage costs. This kind of service is sadly lacking in this day and age. I will be pleased to recommend you to my friends and once again thank you for your service.
Yours Jack K"

"Dear Ian,
Thank you for the Omega Constellation, I received it safely this morning. I'm very pleased with it and it's a particular model that I have wanted for a long time. Now I have it, it looks even better than the picture on your website.
Regards, Robin C"

"Dear Mr Kaye
The watch arrived in perfect condition, as promised. It is perfect, exactly what I was after. May I commend you on your impeccable service. Many thanks
Regards, Alan Bryan"

"Dear Mr Kaye,
Thank you for your e-mail. Mrs Bland tells me she is 'delighted' with her Cartier. We keep coming back to you for watches because your service is spot on - and your prices most attractive too. (I think the Cartier was our third purchase from you).
Regards, Dick B"

"Hi Ian:
I'm delighted the earrings are finished. I am sure that they do look lovely. It has been a real pleasure working with you, Ian. I would not be at all surprised if we find our way to you again in the future. Warm regards, Craig"

"Hi Ian,
As requested an e-mail confirming receipt of my wife’s Christmas present, a ladies Datejust Oyster Perpetual in fantastic condition! Thanks for the telephone call and personal service. As discussed, it’s always a worry buying valuable items on the internet and it’s nice to know that one has been dealing with a professional and well established jeweler like you and I hope to do business with you in future.
Best regards, John C"

"Dear Sir
I have been looking for a Rolex Precision watch for some weeks. A few days ago I found your website with an interesting and unusual example purchased for the previous owner in 1970. When I contacted you yesterday afternoon (at 3.00pm) I spoke to a very helpful assistant, ordered and paid for the watch and it arrived early this morning!
It will not take 48 hrs for me to decide if I am to keep it - the dial is absolutely beautiful and it's very well priced for its age and condition. I must add; I'm as impressed with your service as I am the Rolex and would not hesitate to recommend you to friends.
Thanks-you very much for your close attention.
Best regards, Mark L"

"Hi,
I just wanted to drop you a quick note to say many thanks for the excellent service I received in your shop on Saturday morning. I've often been disappointed with the service I've received from official dealers regarding my Omega / Tags etc given the cost of the products on offer, so it was very heartening to be looked after properly. Also, I'm absolutely delighted with Breitling - it hasn't left my wrist since Saturday!
Many thanks again, Oliver S"

"Ian,
I just wanted to drop you a line regarding my recent purchase from you of a 1960's 18ct gold omega constellation. I hope you remember the piece, with a black face & gold dagger hour markers. Needless to say I am absolutely delighted with this beautiful timepiece. I cannot believe this watch has ever been worn as its condition is remarkable considering it was produced in the early 1960's. Everyone comments on the sparkling appearance & are amazed when I tell them it’s pre-owned. Its like owning a piece of history & is something I hope will remain in my family for may years to come To think I was considering purchasing brand new watch originally I'm so relieved a close friend pointed me in the direction of your website. Finally thank you for the wonderful service you provided, you are a credit to your profession.
Best wishes , Gary"

"Hi Ian,
I am delighted with the Omega. In fact I'm wearing it today. I'm also delighted with the Breitling which I bought from you a couple of years earlier. My colleague Derek Stewart and I always make a point of checking out the Austin Kaye window when we are in town.
Regards, Mick M"

"I've just bought a second hand IWC Fliegerchronograph from Austin Kaye. The service was friendly and efficient and the watch was sent promptly on approval. I wouldn't hesitate to use their service again and to recommend them to others.
Richard B Manchester"

"While I was in London on December 12, I stopped by your store and purchased a beautiful Tissot secondhand watch for my wife. I am absolutely sure that she will love this watch when I present it to her. Thanks for your help. I really enjoyed the experience of purchasing a watch at your store.
Herb G, USA"

"I would just like to say a big thank you for the excellent service I received yesterday when purchasing two second hand Omega watches (one for my wife one for myself). Both watches are working fine!
I omitted to take the name of the gentleman that served me but was delighted by the service I received. I am a real watch enthusiast and can sometimes ask searching questions, it was refreshing to deal with people who understand this and know their product range so well. This says much for family run businesses, I was further delighted to be offered a discount on the advertised price without having to suggest it in the slightest. It's a rare thing today to receive such individual treatment.
I would certainly recommend Austin Kaye most highly in all respects. I am also currently looking at the Breitling range and would now consider Austin Kaye as a natural first choice.
I hope to see you again in the not too distance future. Richard H"

"Hi Martin
Just a short note to offer my sincere thanks for such an efficient service and at such good value for money. I surfed many sites and yours came in a good £300 less than anybody else which was very good news indeed. I am particularly impressed with the speed of your service, only 36 hours from order to wrist - wonderful! Many thanks David S"

"To Mr. Ian Kaye.
Thank you very much for the valuations and the excellent photos. Please thank the photographer too on my behalf. They are so good I could frame them!
Marilyn B-M"

"Buying on the internet can be problematic; buying a second hand watch could be a disaster.
However the web site and service from Austin Kaye is exemplary. The process couldn’t be simpler, and in my case the quality of the purchased item exceeded expectation and I do not hesitate to recommend them to others.
Happy Christmas Lawrence B"

"Hello Ian
I am writing to thank you. Since I was a little boy aged 4, I have dreamed of owning an Omega Speedmaster. Today my dream came true. You made this happen. I don't know if you have ever wanted something really badly that was (just) outside of your reach? (Like the moon!) I have for 35 years - this watch! I keep looking at it and can't believe it's actually on my wrist. Thank you. Thank you. Thank you! Seasons greetings, Julian"

"Dear Mr Kaye,
I write to thank you for the IWC, which I received in the post on Tuesday morning. The watch is immaculately presented and runs perfectly. I would also like to thank you for your courtesy and efficiency in processing my purchase; it is the best customer service I have received for a long time. Kind regards, Dr Barry M"

"Dear Martin and Ian,
Just wanted to let you know that ordering a watch from Austin Kaye is as easy and pleasurable as from the local jeweler; however, your extensive collection offers so many more exciting options, that I doubt I would look elsewhere. I look forward to stopping by next time we visit London. Steve R, Minneapolis, Minnesota, USA"

"Dear Ian,
The 18ct Gold Omega arrived today. It is a beautiful watch in mint condition and fits perfectly. Thanks for all your help and for making it a smooth and effortless transaction. I will certainly recommend you to my friends and colleagues. Once again, thanks. All the best for the future. John M"

"Hi Austin Kaye
I ordered a second hand Omega Seamaster (Ref 0735531) yesterday 2/2/04. Very fast delivery, came today. I would just like to say, first what a lovely watch; fantastic; I love it, and second what a fast, friendly service you offer. I spoke to a very nice man on the phone who took my order. So thank you very much!"